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Telehealth Policy

Telehealth allows your provider to diagnose, consult, treat, and educate using interactive audio, video, or data communication regarding treatment. By electing this type of consultation you consent to participate in psychotherapy and or medication management services via the internet.
 
West End Consultation Group uses the Doxy.me platform for telehealth, which is a secure and reliable HIPAA compliant virtual care platform. There are risks unique and specific to telehealth, including but not limited to, the possibility that sessions or other communication by my provider to others regarding my treatment could be disrupted or distorted by technical failures, could be interrupted, or could be accessed by unauthorized persons. In the event of disconnection, the office will call the client at the phone number listed above to discuss rectifying technical issues or rescheduling the session. Telehealth sessions are not permitted by phone only.
 
Some parts of the examination involving physical tests for medication services cannot be conducted during a telehealth session, and your provider may direct you to have these tests conducted by a professional at/near my location.
When electing to move forward with Telehealth you are responsilble for...
  1. Providing the necessary computer, telecommunications equipment, and internet access for your telehealth sessions
  2. Maintaining the information security on your computer
  3. Arranging a location with sufficient lighting and privacy that is free from distractions or intrusions
 
It is your responsibility as the client to call your insurance company and ask if the benefits under my plan cover telehealth and telemedicine sessions. West End Consultation Group will do everything possible to connect with all contracted insurers about current telehealth policies, but the final determination may be specific to the members plan and is the responsibility of the patient to ensure coverage. If a telehealth appointment is denied by insurance, the total amount of the visit will become patient responsibility.
 
If your insurance plan does not provide written proof of coverage for telehealth services for my appointment date...
  1. Telehealth services can be completed for self-pay patients, payment will be due prior to time of the appointment
  2. A credit card authorization maybe be completed and kept on file and used in the case your insurance does not cover the telehealth appointment.

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