COVID-19 Update: We are open and here to help you with immediate openings for new and current patients.

Please note that CDC is still requiring facemasks in healthcare facilities. Read our full COVID-19 update. 

Billing Information

What is Patient Responsibility?

This is the amount the patient owes for rendered services. If a patient has a co-pay they will need to pay that amount up front. Any patient responsibility indicated by a patient’s insurance after insurance processes the claim will be sent in a statement to the patient later.

What’s the difference between a co-pay, coinsurance, and deductible?

  • A co-pay is a fixed amount the patient’s insurance requires the patient to pay prior to services being rendered.
  • A coinsurance is a fixed percentage of the visit that the patient is responsible for and is determined after insurance has processed the claim.
  • A deductible is a fixed dollar amount that the patient must pay for their own services before insurance covers any cost and is due after insurance has processed the claim and determined the allowed amount.

What if your clinic doesn’t take my insurance?

Our clinic offers a selfpay discount as a courtesy for those who have out-of-network insurances or who don’t have any insurance coverage. Selfpay patients are required to pay for their appointment at or before check-in. You may contact our office for the selfpay rates.

When do you send statements and how often are they sent?

Statements are automatically generated once a “patient responsibility” amount has been determined. Statements do not go out for balances under $50. Our billing department may contact you directly to advise of any patient balances. Payment is due 30 days after a statement is issued. If no payment has been received at that time a new statement will be sent and every 30 days thereafter. After 120 days past due any balances will be sent to collections.

What is the balance policy? 

A balance is considered “overdue” when the client has not made a payment on the amount not covered by insurance within 2 billing cycles (60 days) since the appointment. 

How do I pay my bill?

Patients can pay their bills conveniently through our website. At the bottom of the page there is a “Pay Your Bill Online” button, you will need your account number and the exact amount due. If you do not have that information you may contact our office to provide credit card information over the phone. You may also mail a check to our office:

West End Consultation Group

1550 Utica Ave S, STE 450

St. Louis Park, MN 55416



For more specific information, check out our guides about the following topics. 

Billing Code Information

Overdue Balance Policy

Insurance Claims

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