No Show & Cancellation Policy
- West End Consultation Group reserves the right to terminate patients from care when a patient misses two or more scheduled appointments without giving a 24-hour cancellation notice within a 6- month span.
- Missed appointments or cancellations within 24 hours will result in a charge equivalent to the cash rate for the appointment that was missed. This charge is not covered by your insurance and will be billed as your responsibility. Clients with two or more unpaid missed appointment fees are subject to termination of care.
If you need to cancel an appointment, please contact us at 952-856-8452 during regular clinic hours (note that this does NOT include Saturday or Sunday), at least 24 hours before your scheduled appointment to reschedule to a better time.
The 24-hour period does not include Saturdays or Sundays, so Monday appointments would incur a missed appointment charge if a call or message was sent on Saturday or Sunday to cancel a Monday appointment.